Expert Phone ("Company") is committed to maintaining your privacy. We obey all
laws and regulations in the United States that are applicable to our use and disclosure
sell, trade, or disclose to any third party any form of PII (as defined
in below in section titled "Collection of Information")
without getting your consent and we will not disclose or make available any PII to any
third parties seeking to market third party products without your consent. We
information from our customers who use services and products from Company and
from visitors to our web sites and from potential customers who have
made contact or interacted with Company, both in connection with online and
offline services and products offered by Company.
Collection of Information
Company may collect personally identifiable information, including but not
limited to name, physical address, email address, telephone number, credit
card information and other personal information (collectively, "PII"),
from Customers when initiating service and in connection with the provision
or marketing of products and services. Company may collect PII from visitors
in connection with any visit to our web sites, any communication about our
services and products or other transactions or interactions with Company.
Company may also collect some non-personally identifiable information from
customers and visitors regarding usage of our services or our web site
("Non-PII"). Non-PII may include web site pages viewed, time spent, demographic
information, cookies and other information which does not specifically identify any one individual.
"Cookies" are pieces of information that are placed on your
computer by a web site for the purpose of facilitating and enhancing your
sites and for other purposes to make your visit more convenient or to enable
serve the ads for our website. Google's use of the DART cookie enables it
to serve ads to you based on your visit to our site. Users may opt out of
the use of the DART cookie by visiting the
You may stop or restrict the placement of cookies on your computer,
including third party cookies, or flush them from your browser by adjusting
your web browser settings, in which case you may still use our web site,
but it may interfere with some of its functionality.
Use of Information
Company will use PII to (1) market products and services to visitors and customers that Company believes
may be of interest to them, (2) provide products and services requested by customers and visitors and (3) enable
its vendors and contractors to assist Company in the marketing and provision of such services and products to
Company, visitors, or customers. However, we will not share your credit card information with any third parties
unless they are involved in processing payments for services that you have
purchased from Company. Company only works with partners whom we believe
maintain high standards in privacy and consumer rights.
Company may also use and disclose PII to investigate and help prevent
potentially unlawful activity or activities that threaten the integrity of
our service or network, to investigate fraud or violations of our
Terms of Service, as required by
courts or administrative agencies or in connection with a sale, merger or
reorganization of Company's business.
Non-PII may be shared with any number of third parties by Company.
Company believes that Spyware is a threat to consumer privacy and to a consumer's
experience online. Therefore, we forbid any Company employee, agent, partner,
affiliate or contractor from intentionally deploying or using Spyware
(as defined in this policy) on behalf of Company. Spyware refers to
an executable software application that is installed on a user's computer and covertly gathers and transmits
PII through the user's Internet connection without the knowledge or consent of the user. Cookies are not
considered Spyware. Spyware may gather PII, such as e-mail addresses and
credit card information, and may even alter personal computer settings.
Intentional use of Spyware by any Company employee, agent, partner or affiliate
on Company's behalf will not be tolerated and will be considered grounds
for dismissal, contract termination and/or loss of payment.
In the course of providing services to the customer, we collect and maintain
certain customer proprietary network information ("CPNI"). CPNI
includes the types of services you currently purchase, usage and billing
information for those services. Your telephone number, name and address are
not CPNI. We value our relationships with our customers and are committed to
respecting and protecting your CPNI. Accordingly, we do not share, trade or
sell your CPNI, including your calling records outside of Company or with
anyone not authorized to offer our products or services, or to perform
functions on our behalf except as authorized by you or required by law.
Generally, we can use your CPNI to offer additional services to you, and
for billing and collections purposes. We can also disclose your CPNI for
regulatory or legal reasons, including in response to court
orders and subpoenas. We can also use CPNI to investigate fraud and to prevent violation
of our Terms of Service and unlawful use of our services and other
Company has invested and deployed technology and
security features to make reasonable efforts to ensure the privacy of information
on its network. In addition, Company has implemented operations guidelines to
ensure customer and visitor privacy is safeguarded at every level of its
organization. Company will continue to update policies and implement additional
security features as new technologies becomes available. However, no system or
service can give a 100% guaranty of security, especially a service that relies
upon the Internet. Therefore, you acknowledge the risk that third parties
may gain unauthorized access to your information when using our services.
Company will do its best to honor requests from customers for account information like name, address,
company, or billing information, subject to security requirements. The customer is responsible for ensuring
that the information on file with Company is current and accurate.
Company will not read, disclose or listen to any third parties private
e-mail, conversations, or other communications that are transmitted using Company
services except as required to ensure proper operation and quality of services or as otherwise
authorized by law.
Third Party Web Sites and Services
Our websites may contain links to other web sites and services not
controlled or maintained by Company. In addition, other websites may also reference or link to Company. We encourage you to be
aware when you leave our website, or surf the Internet, and to read the privacy
statements of each website that you visit. We do not
endorse, screen or approve, and are not responsible for the privacy practices
or the content of such other websites.
Company uses third-party advertising companies to
provide ads when you visit our website. These companies may use information
(not including your name, address, email address, telephone number, or credit
card information) about your visits to this and other websites in order to
provide advertisements about goods and services that may be of interest to you. If you would
like more information about this practice and to know your choices about not
having this information used by these companies,
Company does not assume any liability for third parties that have been provided
Changes to policy
We reserve the right, at our discretion, to modify, add, or remove
portions from this policy at any time by posting such changes here. You should
review this policy regularly for changes. However, if at any time in the future
we plan to use PII in a way that differs from this policy, we will post such
changes here and provide you the opportunity to opt-out of such differing uses.
Your continued use following the posting of any changes to this policy
will indicate that
you accept such changes.
Terms of Service
between you and Company. If you are a customer, please refer to the Terms of Service or such other
agreements regarding certain limitations and rights with respect to your use of Company's services.