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Submit Lifeline Eligibility Proof

The FCC's reform of the Lifeline program requires that all Lifeline assistance applicants provide proof of eligibility. Choose the appropriate type of proof based on your qualification method. Proof and methods for getting that proof to us are outlined below.

Acceptable Forms of Proof

SNAP Card

For those qualifying based on participation in a government assistance program, (like Veterans Pension, Food Stamps (SNAP), Medicaid, etc.) you will need to provide proof that you are in that program. Choose a form of proof from the "Proof of Participation" column below.
For those qualifying based on household income level, you must provice proof of income. Choose a form of proof from the "Proof of Income" column below.

Proof of Participation

Any 1 of the following:

  • EBT Account Screen Capture (see instructions below)
  • The current or prior year's statement of benefits from a qualifying state, federal, or Tribal program
  • Program participation card / document.(e.g. Supplemental Nutrition Assistance Program (SNAP) electronic benefit transfer card or Medicaid participation card (or copy therof))
  • Notice letter of participation in a qualifying state, federal, or Tribal program
  • Other Official Document evidencing participation in a qualifying program

Proof of Income

Any 1 of the following:

  • Current income statement from an employer or paycheck stub
  • Prior Years state, federal, or Tribal tax return
  • Social security statement of benefits
  • Veteran's Administration statement of benefits
  • Retirement / Pension statement of benefits
  • Unemployment / Workmen's comp statement of benefits
  • Federal or Tribal notice letter of participation in General Assistance
  • Divorce Decree, child support award, or other official document containing income information for at least 3 months' time.
You may scan, make a copy, or take a picture of any of the above acceptable forms of proof, then send it to us.

Methods to Deliver Proof

Please be sure to include your name and new account number with all proof document submissions.
Write the information at the top of Fax documents. For email and text, include the information in the body.

  • Text picture of proof doc to: ecmorders@gmail.com (You will enter this email address in the "To" box where you would normally put the telephone number)
  • Fax document to: 1-866-700-4736
  • Email a pdf, picture of document, or scanned document to: ecmorders@gmail.com
  • Upload a pdf, picture of document, or scanned document from your computer. (go to Proof Upload Page)

EBT On-Line

You can use your EBT On-Line Account and screen capture for proof of eligibility.

EBT Card EBT Card AL

If you have an EBT card, you can log into your EBT account on-line and capture a picture of your account status screen showing your name, account number, and account status. Send us that screen shot for proof of eligibility! Just click your state below to go to the EBT account login. If you have EBT but don't have an website login, you can create one at the site.
To capture the picture of the screen, go to the account status screen showing your name, account number, and account status. Then, hold down the ALT key and press the "Print Screen" key. This will capture the picture of the screen to your clipboard. Now, just paste that in an email to us by right-clicking in the body of the email and clicking "paste". Or, paste it into a Word document and send that to us. Do NOT use File -> Save As to save the website page of your EBT account. It will not show the account information when we open that page because we are not logged into your EBT account.