Lifeline is a federal program that provides a discount making basic telephone service more affordable
to low-income families. More on
Lifeline.
Verify that you are using the correct access number.
Check your
account status.
Long distance minutes are valid through your account due date. When you
make your renewal payment, your long distance minutes are
refreshed starting the day after your due date. If your
account is past due, your long distance minutes will not
work until your renewal payment is made.
1. If your ADTConnect.net internet service is new and you've never connected using
our service before, call Internet support at (866)774-8250.
2. If your service was working and now is not, check your
account
status. Internet service is suspended if your account
is past due. When your renewal payment is made, service is restored within 2 hours.
Go to
ADTConnect.net
and click on the Account Mgmt link at the top left of the page. Log in using
your primary username and password. If you don't know your primary username
or password, call
Internet Support.
Go to
ADTConnect.net
and click on the Check My Email link at the top left of the page.
Go to the
customer portal.
Log in to check your recent payments.
Go to the
customer portal.
Log in to check your account balance.
Go to your carrier's website for feature instructions:
